Privacy Policy

Last Updated: January 15, 2025

At syscodein, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our machine learning financial news processing services. We're committed to transparency and giving you control over your data.

1. Information We Collect

We gather different types of information depending on how you use our platform. Some you provide directly, while other data comes from your interaction with our services.

Personal Information You Provide

When you create an account or contact us, you might share:

  • Name and email address
  • Company name and business information
  • Phone number (optional)
  • Payment and billing details
  • Communication preferences

Automatically Collected Data

Our systems collect technical information to improve your experience:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our platform
  • Referring websites and search terms
  • API usage patterns and frequency

Financial News Data Processing

When you use our machine learning services, we process the financial news content you submit. This includes text analysis, sentiment evaluation, and pattern recognition. We don't store the actual news articles beyond what's necessary for processing unless you specifically request it.

2. How We Use Your Information

Your data helps us provide better services and keep our platform running smoothly. Here's what we do with it:

Service Delivery

We use your information to operate our machine learning platform, process your requests, and deliver the financial news analysis you've signed up for.

  • Processing and analyzing financial news content through our ML models
  • Maintaining and improving our algorithms
  • Sending you service updates and technical notifications
  • Providing customer support when you need help
  • Managing your account and billing
  • Preventing fraud and maintaining security

Note: We never sell your personal information to third parties. Period. Your data stays within our ecosystem unless you give us explicit permission otherwise.

3. Legal Basis for Processing (Vietnam Law Compliance)

Under Vietnamese data protection regulations, including the Law on Cybersecurity 2018 and related guidelines, we process your personal data based on:

  • Contractual necessity: To fulfill our service agreement with you
  • Your consent: When you explicitly agree to specific processing activities
  • Legitimate interests: To improve our services and prevent fraud
  • Legal obligations: When required by Vietnamese law or regulatory authorities

We comply with requirements set by the Ministry of Information and Communications regarding data localization and protection standards for businesses operating in Vietnam.

4. Data Storage and Security

Keeping your information secure is a top priority. We've implemented multiple layers of protection:

Security Measures

  • End-to-end encryption for data transmission
  • Encrypted storage for sensitive information
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • Monitoring systems for suspicious activity
  • Regular backup procedures

Data Location

We store data in secure servers located within Vietnam to comply with local data residency requirements. Some backup systems may be located in other jurisdictions with adequate data protection standards, but primary data storage remains within Vietnamese territory as required by law.

Retention Periods

We keep your personal information only as long as needed:

Account data: While your account is active plus 12 months after closure

Transaction records: 7 years for tax and accounting compliance

Technical logs: 90 days for security and troubleshooting

Marketing communications: Until you unsubscribe or request deletion

5. Your Rights and Control

You have significant control over your personal information. Here's what you can do:

Right What It Means
Access Request a copy of all personal data we hold about you
Correction Update or correct inaccurate information in your account
Deletion Ask us to delete your personal data (subject to legal requirements)
Portability Receive your data in a structured, machine-readable format
Objection Object to certain types of processing activities
Withdrawal Withdraw consent for optional data processing at any time

How to Exercise Your Rights

Send your request to contact@syscodein.com with the subject line "Privacy Rights Request." We'll respond within 15 business days. You'll need to verify your identity before we process certain requests.

For Vietnamese residents, you also have the right to file a complaint with the relevant regulatory authority if you believe we've mishandled your personal data.

6. Data Sharing and Third Parties

We share information in limited circumstances:

Service Providers

We work with trusted companies that help us run our business. These include cloud hosting providers, payment processors, and analytics tools. All service providers are bound by confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements

We may disclose information when required by Vietnamese law, court orders, or government requests. This includes cooperating with law enforcement and regulatory authorities when legally obligated.

Business Transfers

If syscodein is involved in a merger, acquisition, or sale of assets, your information may be transferred. We'll notify you before your data becomes subject to a different privacy policy.

We do not sell, rent, or trade your personal information with third parties for their marketing purposes. Ever.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience. Here's what you should know:

  • Essential cookies: Required for basic platform functionality
  • Performance cookies: Help us understand how you use our services
  • Functionality cookies: Remember your preferences and settings
  • Analytics cookies: Track usage patterns to improve our platform

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect platform functionality.

8. International Data Transfers

While we primarily store data within Vietnam, some processing activities may involve transfers to other countries. When this happens, we ensure appropriate safeguards are in place:

  • Standard contractual clauses approved by Vietnamese authorities
  • Data processing agreements with adequate security measures
  • Compliance with applicable cross-border data transfer regulations
  • Encryption during transmission and storage

Any international transfers comply with Vietnamese data protection requirements and the Law on Cybersecurity's provisions regarding cross-border data flows.

9. Children's Privacy

Our services are not directed at individuals under 18 years old. We don't knowingly collect personal information from minors. If you believe we've inadvertently collected data from someone under 18, please contact us immediately so we can delete it.

10. Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:

  • Email notification to your registered address
  • Prominent notice on our platform
  • Update to the "Last Updated" date at the top of this page

Continued use of our services after changes take effect means you accept the updated policy. We encourage you to review this page periodically.

11. Special Provisions for Vietnam Market

As a business operating in Vietnam, we adhere to specific requirements under local regulations:

Data Localization

We maintain servers and primary data storage within Vietnamese territory as required by the Law on Cybersecurity. Customer data is processed and stored locally to ensure compliance with regulatory standards.

Government Requests

We cooperate with Vietnamese authorities when legally required. Any government requests for user data are handled according to applicable Vietnamese law, and we provide data only to the extent legally mandated.

Language

While our platform operates in English for international accessibility, this privacy policy is available in both English and Vietnamese. In case of any discrepancy, the Vietnamese version prevails for matters subject to Vietnamese jurisdiction.

Questions About Privacy?

If you have concerns about how we handle your data or want to exercise your privacy rights, reach out to us:

Email: contact@syscodein.com

Phone: +84 22 5882 5535

Address: 167 Nguyễn Văn Tăng, Long Thạnh Mỹ, Thủ Đức, Thành phố Hồ Chí Minh, Vietnam

We typically respond to privacy inquiries within 15 business days.